Privacy Policy

Last updated: June 20, 2025

Privacy Policy for Calm Pillows

Last Updated: October 26, 2023

  • Who We Are: Calm Pillows (calmpillows.com)
  • Purpose: This policy describes how Calm Pillows collects, uses, and protects your personal data when you visit our website or make a purchase.

What We Collect

  • Information You Provide Directly:
  • Contact Information: Name, email address, shipping address, billing address, phone number.
  • Account Details: Username, password (encrypted).
  • Payment Information: Processed securely by third-party payment processors; we do not store full credit card numbers.
  • Communications: Any information you provide when contacting customer support or leaving reviews.
  • Information Collected Automatically:
  • Device & Usage Data: IP address, browser type, operating system, device identifiers, pages viewed, time spent on pages, referral source.
  • Location Data: General location derived from your IP address.

How We Use Your Data

  • Order Fulfillment:
  • Process your purchases and payments.
  • Ship your products and provide order updates.
  • Customer Service:
  • Manage your account.
  • Respond to your inquiries and support requests.
  • Website Improvement:
  • Analyze website traffic and usage patterns.
  • Enhance user experience and optimize our site.
  • Develop new products and features.
  • Marketing & Promotions (with consent):
  • Send newsletters, special offers, and promotional materials.
  • Inform you about new products or services.
  • Security & Legal Compliance:
  • Detect and prevent fraud or unauthorized activities.
  • Comply with legal obligations and enforce our terms.

Cookies & Tracking Technologies

  • What They Are: Small data files stored on your device when you visit our website.
  • Our Use of Cookies:
  • Essential Cookies: Necessary for the website to function (e.g., keeping items in your shopping cart).
  • Performance/Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics).
  • Functionality Cookies: Remember your preferences and choices.
  • Advertising Cookies: Deliver relevant advertisements to you based on your browsing habits.
  • Your Choices:
  • You can typically configure your browser to reject all or some cookies.
  • Note that disabling essential cookies may impact website functionality.

Sharing Your Information

  • With Service Providers:
  • Payment Processors: To securely handle transactions (e.g., Stripe, PayPal).
  • Shipping Carriers: To deliver your orders (e.g., FedEx, USPS).
  • Marketing Platforms: To send emails and manage advertising campaigns.
  • Analytics Providers: To understand website usage.
  • These providers are bound by confidentiality obligations and use data only for specified services.
  • For Legal Reasons:
  • When required by law, subpoena, or court order.
  • To protect the rights, property, or safety of Calm Pillows, our customers, or the public.
  • Business Transfers:
  • In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

Your Privacy Rights

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to update or correct inaccurate or incomplete data.
  • Deletion: Request that we delete your personal data.
  • Opt-out of Marketing: Unsubscribe from our marketing communications at any time via the link in our emails.
  • Data Portability: Request your data in a structured, machine-readable format.
  • Objection: Object to certain processing activities.
  • To Exercise Your Rights: Please contact us at [email protected].

Data Security

  • We implement industry-standard security measures to protect your personal data.
  • However, no method of transmission over the internet or electronic storage is entirely secure.

Third-Party Websites

  • Our website may contain links to external sites not operated by us. We are not responsible for their content or privacy practices.

Children's Privacy

  • Our services are not directed at individuals under the age of 13. We do not knowingly collect data from children.

Changes to This Policy

  • We may update this Privacy Policy periodically.
  • Changes will be posted on this page with an updated "Last Updated" date.
  • We encourage you to review this policy regularly.

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